These shipping policies apply to shipping from our merchandise online store only. We do not ship beer.
What payment methods do you take?
We accept Visa, MasterCard, Discover and American Express. All orders must be placed online and are charged in US Dollars.
How do I know if my order went through?
Once an order is placed you are taken to a confirmation screen that shows your order number. A confirmation email is automatically sent to you with your order details. If you do not receive this email, please check your junk mail filter.
Do you ship to countries outside of the United States?
We currently only ship to countries within the US. If you want to order something to another location, please contact us.
How much does shipping cost?
USPS Priority shipping is $10.50 per order. We do not offer additional shipping options at this time.
When will my order be shipped?
In stock orders are typically shipped within 1-3 business days (M – F) if the order is placed before noon Eastern Time.
How do I return or exchange an item?
Items can be returned within 30 days for a full refund as long as they are in original condition. Shipping costs are nonrefundable. Items can be exchanged for a different size. Purchaser must cover the shipping cost of the items they are returning/exchanging. We recommend using shipping with tracking as we are not responsible if we do not receive the product you are attempting to return. We must receive the returned product before we send the new size. Items being returned/exchanged should be sent to: Masthead Brewing Co. 1261 Superior
Avenue Cleveland, OH 44114.
Merchandise online store: https://www.mastheadbrewingstore.com/ecommerce/